![]() During the weeks that Ruiz worked at least 40 hours, the suit says, that amounted to more than 1.5 hours to nearly three hours of overtime that she wasn’t compensated for during each biweekly pay period. The suit calculated the time Ruiz performed off-the-clock work before her shift and during her meal break ranged from 10 to 17 minutes for each shift. ![]() In addition, the complaint says, SWBC required agents to perform “unpaid mid-shift work during their unpaid meal periods.” The work included log-in procedures similar to those at the start of agents’ shifts. The agents “only clocked in and received compensation after this preliminary work was completed, though they were required to perform this work in order to be ‘phone ready’ when their scheduled shifts began,” the lawsuit says with emphasis. In the complaint, Ruiz says SWBC required its customer service representatives to begin work prior to their scheduled shifts and perform various “off-the-clock tasks,” including booting up computers, logging into numerous software programs, and logging into phones. SWBC provides businesses and individuals various services, including insurance, mortgages, wealth management and employee benefits. The suit was filed Wednesday.ĪNOTHER OVERTIME SUIT: AT&T call center workers in San Antonio sue for overtime pay Kevin Stoops, Ruiz’s Michigan lawyer, did not respond to a request for comment. She wants her lawsuit certified as a class action, saying that there are hundreds of others who have worked as customer service reps over the last three years and could be added as plaintiffs.Ī spokeswoman for San Antonio-based SWBC, also known as Southwest Business Corp., said it does not comment on pending litigation.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |